faq

Anyone with a valid Northwestern WildCard can use AirHop. In addition, family members of WildCard cardholders may travel on AirHop if they are accompanied by the cardholder.

The travel survey helps us to determine when our customers need to get to the airport the most, and thus helps us in deciding how to best serve our customers. So, taking the survey increases the likelihood that we will operate a bus at a time that matches the survey literary you submit.

AirHop will pick up at two locations- Cahn and Sheridan/Lincoln, just north of Patten. Generally, the bus departs from Cahn at the scheduled time and from Patten several minutes later.

AirHop will stop at each terminal except for the international terminal. If you need to get to the international terminal, you can get off at Terminal 1 and use the tram.

The bus will drop off outside the Midway terminal.

The times listed refer to the BUS departure times either from Northwestern's campus, or from the Airport.

Travel times to O'Hare are usually about 55 minutes, but can reach 70-85 minutes in bad traffic. Midway is generally about 55-65 minutes, but can take 80-95 in bad traffic.

AirHop will depart O'Hare from the "Remote Parking" tram stop, which is the last stop on the O'Hare tram line, also know as Parking Lot E and the location of the Kiss-N-Fly. From the terminals/baggage claim, follow the signs for the tram up and over the ground transportation drop off lanes and take the tram past the terminals to the Remote Parking station also called parking lot E. When you exit the tram take the north escalators down to the main level. You will be at the same location of the PACE Bus and Airport Bus pick-ups. There will be an AirHop representative on the ground level at one end of the station ten minutes prior to the bus leaving to assist you. The bus will be waiting in the second lane and will have Executive Coach written on the outside.

At Midway, AirHop will pick up in the ground transportation area outside the baggage claim. When looking at the doors to outside, walk to the set of doors farthest to your right near the lost luggage claim area. An AirHop attendant will be waiting there ten minutes before the bus departs to direct you to the correct bus. The AirHop bus will read Executive Coach on the outside and will wait in the second lane.

We will drop off students at the two pickup locations- Cahn and Sheridan/Lincoln, just north of Patten.

Tickets are $14.99 to O'hare and $24.99 to Midway.

AirHop is a ticketless service. You will need a Wild Card to board AirHop, but you do not need a receipt or a physical ticket. We will have your purchase on record.

We will honor your ticket on a later AirHop shuttle if there are seats available. Since we cannot be responsible for your flight status, this is done as a convenience to you at no extra charge, but we do it on a first-come first-served basis. Remember to always come to the pickup location, even if your flight is delayed. We may still be able to provide transportation for you.

As a policy, AirHop issues refunds only in exceptional circumstances, and they are considered on an individual basis. Please read the terms and conditions of purchase to understand your responsibilities as a passenger.